Below are the general terms & conditions linked to the rental of villas via the Bookmauritius-villas.com website.
In case of Swift transfers, our account particulars will be contained in the automated e-mail you will receive. The property will automatically be booked for you, on a temporary basis, for a maximum of 7 days, during which your payment must be received.
When selecting Payments by credit card, you will be prompted to enter your credit-card details on the online booking form. All fields are required/compulsory and the information you will enter will be seamlessly verified as you activate the final “Book” button. However, the payment is not processed. The storing of information entered is securely handled by “Syspay,” a PCI-compliant third-party service provider. As per PCI DSS (Payment Card Industry Data Security Standard) (and GDPR) requirements, the credit card details are made available to us solely by secured login for a limited period; typically, until the 7th day following your scheduled check-out from the booked property. This information is not downloadable and is never transferred to us and will be used ONLY AS A SECURITY MEASURE. On receipt of your booking, we will double-check availability before sending you a request for payment which consists of a link to our secured online payment gateway for you to enter once more your credit-card details and proceed with the debit of your card. Kindly note that although your card is debited as you proceed, it will take three workdays to appear in our account.
Bookings are considered as firm only when the down-payments and balance payments are received in due time as per your direct agreement with each individual owner.
No reservation will be considered as firm and final until the total amount due has been received. We reserve the right to cancel a partly paid booking in case full amount is not settled in time and the down payment could be held as cancellation fees.
As a guideline, a 25 % deposit is requested to confirm a reservation but percentages may vary from a villa to another and according to booked dates. The payments schedule is indicated within the automated e-mail you will receive after having sent your booking request.
The following cancellation fees will apply in case of a cancellation by the client:
Minimum cancellation fee : = 10% of total the amount due of the villa rental will be retained.
You are invited to consult the villa's description sheet for detailed payment and cancellation policies prior to proceeding with your bookings.
It is understood that Exportal Ltd will not be held responsible for any harm, prejudice, loss or damage caused to the guests namely if such harm, prejudice, loss or damage is caused by misleading information, non-conformity, malfunction of any appliance of equipment at the villa, incidents and accidental injuries caused to the guests while staying / using the villa and its premises.
In this respect, Exportal Ltd recommends that all children staying in our beach villas are adequately supervised, especially when making use of an unfenced or an uncovered swimming pool in the villa.
Exportal Ltd will not be held responsible for loss of client’s personal effects including money during their stay in the beach villa, particularly in cases of burglary.
Exportal Ltd recommends our clients to take all adequate insurance covers.
All settlement of disputes will be governed by the laws of The Republic of Mauritius.
We wish you a pleasant stay in Mauritius.